Call Centre Management

Best Call Centre Management

Bestseller No. 1
Call Centers For Dummies
  • New
  • Mint Condition
  • Dispatch same day for order received before 12 noon
  • Guaranteed packaging
  • No quibbles returns
  • Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson
  • John Wiley & Sons
  • Edition no. 2nd Edition (09/17/2010)
Bestseller No. 2
Bestseller No. 3
Bestseller No. 4
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
  • Brad Cleveland, Julia Mayben
  • ICMI Press (International Customer Management
  • Paperback: 281 pages
Bestseller No. 5
Call Center Management on Fast Forward: Succeeding in the New Era of Custormer Relationship
  • Brad Cleveland
  • ICMI Press (International Customer Management Institute)
  • Edition no. 3rd ed. (05/01/2012)
Bestseller No. 6
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
  • Randy Rubingh
  • CreateSpace Independent Publishing Platform
  • Edition no. 1 (03/20/2013)
  • Paperback: 206 pages
Bestseller No. 7
Call Center Operation: Design, Operation, and Maintenance
  • Duane Sharp
  • Digital Press
  • Paperback: 318 pages
Bestseller No. 10
Call Center Forecasting and Scheduling : The Best of Call Center Management Review
  • Gerry Barber, Brad Cleveland, Gordon McPherson
  • Call Center Press